Quality Management System

Continuously improving to compete with sustainability

Quality Management System

Telespazio applies a comprehensive Quality Management System based on ISO 9001 and incorporates more specialised industry and regulatory standards, applicable in both civil and military contexts.

 

The name TQMS (Telespazio Quality Management System) defines under it the internal system of governance, leadership and involvement, harmonising the applicable requirements of rules, regulations and laws, as well as the business objectives, ensuring transparency towards both customers and shareholders.

 

In this context, the TQMS uses the various corporate processes to enable the integration of strategic and operational plans and the products and services with the requirements of quality, environment, health and industrial safety. This increases the competitive advantage and, at the same time, ensures customer satisfaction through the production of assets of high quality and compliance, and relationships based on mutual trust.

 

Telespazio makes public the TQMS Manual (see below), evidence of the integrated involvement of the stakeholders learning and innovating the products and processes, in order to improve the sustainability of the strategic decisions, which remain aligned with the social and economic performance. In this context, Quality oversees the consistent application of this policy by the stakeholders.

 

A comprehensive system of performance indicators, both quantitative and qualitative, called TQPit (Telespazio Quality Performance cockpit) allows to measure the internal and external efficacy, in order to compare it with that of perceived customers satisfaction, in order to initiate and conduct ongoing improvement actions.

 

The TQMS meets the requirements of the main ISO, ECSS, NATO, MIL and ANSI rules, and uses the CMMI ML3 as a basis for process improvement activities. From these derive additional management systems dedicated to Quality Assurance of product and production (TPAS) and to configuration management (TCOMS), which complete the set of quality guarantees that Telespazio offers to its customers, in addition to the certifications below:

 

ISO 9001

Design, construction, operation and servicing of satellite systems for: telecommunications services, space services, television services, closed user networks, mobile systems, in-orbit satellite management, remote sensing with processing of the data collected. Valid for the entire physical and logical perimeter of Telespazio.

NATO 
AQAP 2110/160

Design, construction, operational management and maintenance of satellite systems for military use in the relative fields of application, including the specific software. Valid at the premises of Rome and Fucino.

Public Works Certifications (SOA)

 

OG1 Level VIII for the construction of civil and industrial buildings
OG9 Level V for the construction of installations for the production of electricity
OG11 Level VIII for the construction of technological plants
OS19 Level VIII for the construction of telecommunications and broadcast networks

BS OHSAS 18001

Design, construction, operation and servicing of satellite systems for: telecommunications services, space services, television services, closed user networks, mobile systems, in-orbit satellite management, remote sensing with processing of the data collected. Valid for the entire physical perimeter of Telespazio.

Telespazio provides the address quality@telespazio.com for any information concerning the Quality system.

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TPAS

Telespazio applies its own standard of Product & Production Quality Assurance based on key Aerospace and Defence regulations, named TPAS (Telespazio Product Assurance Standard).

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TCOMS

Telespazio applies its own configuration management standard called TCOMS (Telespazio COnfiguration Management Standard), based on the main regulations in Aerospace and Defence.

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